What are its validity period, fares, applicable scope and benefits?
Please see here.
Where can I purchase a Hokkaido Rail Pass?
Please see here.
Where can I exchange an Exchange Order for a Hokkaido Rail Pass?
Please see here
Can I purchase (exchange)the rail pass in Honshu?
The HOKKAIDO RAIL PASS can be purchased at the JR EAST Travel Service Center as well, but exchanges are not possible.
What are the differences between the Hokkaido Rail Pass and Hokkaido Furii Pasu?
The fundamental benefits (areas of use, train types available, etc.) are the same.
I am traveling to Hokkaido for 14 days, can I purchase two Hokkaido Rail Passes?
Multiple passes may be purchased if one person wishes to use them on different days.
Can I ride sightseeing trains like the Norokko and steam locomotive with my pass?
All reserved seating on ordinary cars in Hokkaido can be boarded (does not include Hokkaido Shinkansen). However, when boarding the SL or Asahiyama Zoo Train which are all reserved seating, you may not be able to board unless you reserve a seat prior to boarding.
Can I ride local buses with the pass?
For the JR Hokkaido Bus time schedule please see the website below. (Japanese only)http://www.jrhokkaidobus.com/
I decided to purchase the HRP but my rental car reservation must be maid 3 days in advance. Can I receive a special discount if I reserve the rental car abroad, then purchase my HRP upon arrival?
Please make a reservation on the JR Hokkaido Global site first. Then upon arrival in Hokkaido, first purchase your Hokkaido Rail Pass(exchange), and then show your HRP at the rental car counter and you will receive a discount.
Will the rental car discount be applied even after the HRP use period expires?
Rental Car discounts are limited to rentals within the HRP valid period. Please see below for details.
I missed the train I had reserved a seat on. What should I do?
Please board the unreserved seating on the next train.
Will I be compensated for other transportation fees if I miss the next transportation due to the trains being late or suspended?
We are sorry, we do not compensate for other transportation. We do not re-reimburse or compensate meal fees, other transportation fares, or lodging expenses that incur due to late or suspended trains. As for the HRP, we do not refund or extend the use period after the pass has been validated.