Frequently Asked QuestionsWe will answer the questions from our customers.

Q4 Japan Rail Pass

What are the differences between the Japan Rail Pass and the Hokkaido Rail Pass?

Major differences

Area of Use

  • The Japan Rail Pass features free rides on JR lines and JR buses (excluding some routes) throughout Japan.
  • The Hokkaido Rail Pass features free rides on JR lines(does not include Hokkaido Shinkansen) and JR Hokkaido buses (excluding some routes) throughout Hokkaido. Validity Period
  • The Japan Rail Pass has three periods of validity: 7, 14 and 21 days.
  • There are 4 types of the Hokkaido Rail Pass: 3, 4, 5 and 7-day passes.
Ticket Type Validity Validity Period Availability
Japan Rail Pass Unlimited rides in Japan 7 days
14 days
21 days
Available throughout the year
Hokkaido Rail Pass Unlimited rides in Hokkaido(does not include Hokkaido Shinkansen) 3 days
5 days
Flexible 4-day pass
7 days
Available throughout the year
I missed the train I had reserved a seat on. What should I do?
Please board the non-reserved seating on the next train.
Will I be compensated for other transportation fees if I miss the next transportation due to the trains being late or suspended?
We are sorry, we do not compensate for other transportation. We do not re-reimburse or compensate meal fees, other transportation fares, or lodging expenses that incur due to late or suspended trains. As for the JRP, we do not refund or extend the use period after the pass has been validated.