Frequently Asked QuestionsWe will answer the questions from our customers.

Q6 JR-EAST Train Reservation

I have a [Japan Rail Pass], can I use JR-EAST Train Reservation?
Visitors planning to purchase Hokkaido Rail Pass, JR East-South Hokkaido Rail Pass, and Japan Rail Pass, it is possible for you to reserve seats in advance using JR-EAST Train Reservation.
Can I book a reserved seat before I purchase a Rail Pass?
Yes, you can. When a reservation is made, a reservation confirmation notice will be sent to your email address. Please check the contents of the notice. When you purchase a Rail Pass or exchange your Exchange Order for a Rail Pass after you arrive in Japan, please present the reservation number and the credit card you registered upon reservation.
Could you tell me the seat number for the reserved seat I booked through JR-EAST Train Reservation?
Seat numbers for reserved trains are not allocated at the time of the reservation. They will be allocated upon receipt of the tickets.
I’d like to reserve a train from Asahikawa to Furano, but this section does not get displayed.
Local trains, sightseeing trains, and extra trains cannot be reserved through JR-EAST Train Reservation.

Local trains or sightseeing trains ‘Furano Biei Norokko Trains’ run between Asahikawa and Furano. There are no reserved seats on local trains. As all seats are non-reserved, they cannot be booked through JR-EAST Train Reservation. If you have a Rail Pass, you can board the train with that alone. If you do not have a Rail Pass, purchase a basic fare ticket for the section you’d like to travel.

Sightseeing trains ‘Furano Biei Norokko Trains’ cannot be reserved either.

*Furano Lavender Express Trains, SL Fuyu-no-Shitsugen-go Trains, the Kushiro Shitsugen Norokko Train and the Ltd. Exp. Lilac Asahiyama Zoo Train cannot be reserved either.

When I tried to reserve a seat, the train was already fully booked. What can I do?
Aside from reserved seats that require booking, there are non-reserved seats on limited express trains that do not require booking. When trains are fully booked, please purchase tickets for non-reserved seats. As the booking status changes daily, you can also check the availability of reserved seats before you board the train.
Or consider reserving seats for trains that leave before or after the train you chose.
I have booked a reserved seat from Tomamu to Minami-Chitose. Can I collect my ticket at Tomamu Station?
Tickets reserved through JR-EAST Train Reservation can only be picked up at JR Information Desk, JR Travel Service Centers (Twinkle Plaza), and stations specified on the JR-EAST Train Reservation site. As Tomamu Station is not one of the specified stations, tickets cannot be picked up there.
Also, Tomamu is an unstaffed station. Tickets cannot be purchased there, either. Please purchase tickets or pick up your reserved ticket booked through JR-EAST Train Reservation before you get to Tomamu.