Frequently Asked QuestionsWe will answer the questions from our customers.
Attention to passengers boarding the train in a wheelchair
Some of the Ltd. Exp. trains have designated seating for wheelchairs available.Please note that it may take a little time to confirm the station of use when reserving your seat.The train staff is ready to assist passengers in wheelchairs boarding and disembarking other trains as well, so please contact the station you use prior to boarding. Please understand that depending on the time of day or zone we may not be able to meet your requests in full.We ask that passengers who cannot use the restrooms inside the station and on board the train alone, be accompanied by a helper.