Ticket Information

How to purchase

How to use reserved seating

There is reserved seating on the Limited Express, Express, Rapid Airport, and Sightseeing trains.
Present your Hokkaido Rail Pass at the station ticket counter and state the date, train name and zone you wish to use and a reserved seat ticket will be issued at no extra charge.
It is possible for you to purchase reserved seat tickets in advance using JR-EAST Train Reservation. (※Bookings cannot be made for sightseeing trains or special trains.)Please refer to the following links.
When tickets are inspected aboard the train be sure to present both your rail pass and reserved seat ticket to the conductor.

 The use of reserved seats  The use of free seatingPlease present your rail pass to the conductor

  • * Please use the free seats when the reserved seats are full
  • * If you decide to change your seat or train after the reserved seat ticket has been issued, please go to the ticket counter before the departure time.
  • * If you miss the train with your reserved seat ticket, please take the next train and use the free seating


  • ·Please go through wickets with staff. Do not use the automatic ticket wickets. When passing through the gate, please prepare to present all passes for the members of your party, being sure to show station staff with the date of validity clearly visible.
    As you cannot pass through the automatic ticket gate with an issued reserved seat ticket, please present your rail pass to a station attendant when passing through the ticket gate.
  • ·Your ticket cannot be re-issued. Please take good care of it.
  • ·Only persons with a pass bearing the pass holder's name can use the pass.
  • ·We are sorry, but no refunds are available for delayed or cancelled trains. We have no responsibility on the arrangement and payment for an alternative transportation or an accommodation, and the payment for a meal.
  • ·Refunds are not available for passes that are already in use.
Copyright 2002 JR Hokkaido-Hokkaido Railway Company