Purchasing Tickets

  • Please purchase Reserved seat tickets at the JR Ticket Counter (Midori-no-madoguchi) or JR Travel Service Center (Twinkle Plaza).
  • Ordinary car tickets for short-distance rides can be purchased at ticket vending machines.
  • Some ticket vending machines also have information displayable in English.
  • Credit cards are accepted at JR Ticket Counters (Midori-no-madoguchi)
  • Tickets cannot be purchased at Tomamu Station. If boarding a train from Tomamu Station, please purchase a ticket at another station in advance.

Where to Purchase Tickets

JR Ticket Counter (Midori-no-madoguchi)

JR Ticket Counter

JR Travel Service Center (Twinkle Plaza)

JR Travel Service Center
(Twinkle Plaza)

Ticket vending machine

Ticket vending machine

JR Travel Service CenterTicket vending machine

How to use the Ticket vending machine

JR Information Desk

JR Information Desk

JR Information Desk

How to Purchase Tickets

Please have the following information ready:

  1. Station of departure and station of arrival
  2. Day and time of use
  3. Type of Train (Limited express train or Local train)
  4. Number of passengers (adults and children ages 6 - 11)
  5. Seat type (Non-reserved seat / Reserved seat / First-class car (Green Car) Reserved Seat)

*Please use the Ticket vending machine for purchasing tickets for short-distance rides.

How to use the Automatic ticket gate

Insert your ticket into the ticket insertion slot. When entering the automatic ticket gate, take your ticket at the other end. When exiting the ticket gate, one-way tickets are collected by the automatic ticket gate. There are tickets which cannot be used in automatic ticket gate. If you have one of the following tickets, please pass through a staff attended gate.

  • Hokkaido Rail Pass
  • Japan Rail Pass
  • JR East-South Hokkaido Rail Pass
  • Tickets on which the reverse side is white or grey

In the Event of Missing a Train on Which You Have a Reserved Seat

Limited Express reserved seat tickets, Green Car tickets and ot her such tickets are not valid after the departure of the speci fied train and cannot be refunded.
If you miss your train, you will be entitled to a non-reserved seat in an Ordinary car on a later train on the same day. Howev er, if you use a reserved seat, you will be required to pay the full amount of the Limited Express reserved seat charge.